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White Waves

Contact Center as a Service

To put it simply, a contact center is the primary means by which a company interacts with its customers.

CX refers to everything an organization does to deliver superior experiences, value, and growth for customers. It's crucial in an age
when, how a business delivers for its customers is just as important as - if not more important than - the products and services it provides.  A Contact Center as a Service (CCaaS) has many advantages over on-premises options. CCaaS is more flexible, customizable, and affordable — they let your reps do more with less. If you want to deliver the best customer experience, we have you covered.  CCaaS streamlines every customer touchpoint into a single platform. These interactions include outbound and inbound phone calls, website chats, emails, support tickets, and text messages. By consolidating customer interactions into a single contact center solution, we help you focus on delivering value at every point along the customer journey after all, a positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy.

Contact Center as a Service (CCaaS) solutions provide a customer experience beyond only voice calls, adopting digital channels like chat and SMS to expand with customer preferences. CCaaS technology enables businesses with on-demand scalability, global reach, and easy integrations to route customers to the appropriate agent as quickly and efficiently as possible. 

CCaaS Benefits: No hardware costs, built in HA and DR, remote functionality, web-based portal and control. 

Contact Routing

Complete contract routing and blended dialer for IB/OB
  • ACD

  • IVR

  • CTI

  • Email, Chat, and SMS

  • Speech Recognition

  • Dialer (Predictive, Progressive, Preview)

  • Eliminate "no answer" due to suspected spam or fraud when calling mobile phones

Workforce Optimization

Full suite of solutions to increase agent productivity and efficiency
  • Elearning

  • Survey

  • Recording

  • Quality Management

  • Performance Management

  • Gamification

  • Ai

  • Analytics

Telecommunications

Carrier-grade network offering low-cost redundant call handling options
  • TDM

  • VolP

  • Toll Free

  • Local DID

  • SIP

  • MPLS

PBX

Full-featured business phone solution
  • Business Phone Systems - Cloud/Desk

  • Unified Communications / Messaging

  • Video / Audio Conferencing

  • Mobile Communications / Apps

  • Integrates with CRMs

  • Business Presence

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CX CUSTOMER SERVICE

CX refers to everything an organization does to deliver superior experiences, value, and growth for customers. And it’s crucial in an age when how a business delivers for its customers is just as important as—if not more important than—the products and services it provides. In a digital world, where customers review and share their experiences with a company in public forums, it has become vital for companies to connect with customers across their journeys at an emotional level. Not only is customer experience the right thing to do for customers but it also results in 3x returns to shareholders.  A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy.

Ai

Ai powered customer engagement for inbound and outbound sales & support.

  • Ai Contact Center

    • Omnichannel customer engagement​

  • Ai Sale Center

    • Ai-enabled sales outreach​

  • Digital

    • Messaging, web, and social channels​

  • Self-Service

    • Ai Virtual Agents​

  • Ai CSAT

    • CSAT across 100% of interactions​

Omnichannel

Omnichannel will help you provide a seamless customer experience across all channels like bots, SMS, and email. 

Analytics

If you’re looking to reduce cost of operations and increase customer satisfaction tap into your analytics to see where you can optimize performance.

Partners

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